Tik Boom Support

How can we help?

For sign-in, purchase, or account-deletion questions, email support with a clear description of the issue.

Support email

Never email a password, verification code, or payment details.

Help paths

Account access

Tell us which sign-in method you used: Google or email on Android; Google, Apple, or email on Apple devices. Describe where you became blocked, but never send a password or verification code.

Purchases and billing

Purchases, billing, and refunds are managed through the App Store on Apple devices or Google Play on Android devices, according to the store used for the purchase. Tell us what message appeared without sending a card number or complete payment details.

Account deletion

Parent Settings includes an in-app account-deletion path. If you cannot access the account or complete that path, describe the issue by email.

What to include

A short description of what happened and where you became blocked.
Device model, operating system version, and app version when available.
A screenshot only after hiding personal data and sign-in codes.
The sign-in method used if the issue concerns the account.

Never email your password, verification code, card number, or complete payment details.